Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4927260
Complaint Overview
Complaint ID: 4927260
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Texas
ZIP Code: 75013
Date Received: 2021-11-18T12:00:00-05:00
Date Sent to Company: 2021-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, I was charged {$510.00} and {$640.00} to my credit card account through Wells Fargo to XXXX XXXX at XXXX XXXX. I did not have my card in my possession and did not authorize anyone to use my card. These referenced charges are fraud. I have never made any purchases at XXXX XXXX. Wells Fargo denied my claim two times with the explanation that it was used by chip. Wells Fargo did not answer my questions about the signature of these purchases. I did not sign or ever enter this mall. At the time of the fraudulent charges, I was in the XXXX XXXX area on a hike. I am in my 3rd round of disputing these charges and have filed a police report in XXXX XXXX.
Frequently Asked Questions
What is Complaint #4927260 about?
Complaint #4927260 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-11-18T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.