Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4925310
Complaint Overview
Complaint ID: 4925310
Company: Coinbase, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 94122
Date Received: 2021-11-18T12:00:00-05:00
Date Sent to Company: 2021-12-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Coinbase account was not accessible. XXXX XXXX. I was told over the phone by Coinbase call center person in XXXX to reopen a new account and my funds will be deposited into my new account within XXXX. On XXXX XXXX I received {$0.00}. I had to lock my new account several times to speak with a live person. I then filed a complaint and was told they respond within a few days. I received an email on XXXX XXXX that my account was hacked and they will not be able to germ my funds back. If my account was hacked why did they not tell me this on XXXX XXXX that I dont have any funds or I was withdrawing funds from my account. I did not give anyone my personal information. I have all my bank statements deposit to coinbase and also the copy of the deposit that came fro. Coinbase for {$0.00} amount dated XX/XX/2021. They want me to file a police report and give me the IP address thats in XXXX CA. I never been to XXXX CA or was anywhere to XXXX CA on XXXX XXXX. My phone was working fine on XX/XX/XXXX so I dont understand how my phone was hacked and how they have my ID and took a selfie of my face to reset the password with XXXX factor authentication does not make since. I have lost a lot of money. I also contacted XXXX and they told me file with CFPB because I dont think I am only going through this situation I believe we more people. I checked on XXXX and there are more people having similar situations,
Frequently Asked Questions
What is Complaint #4925310 about?
Complaint #4925310 was filed against Coinbase, INC. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-11-18T12:00:00-05:00.
How did Coinbase, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Coinbase, INC.?
Yes, visit the Coinbase, INC. company profile at readthecomplaint.com/company/coinbase-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.