Credit card or prepaid card -- Problem when making payments -- Complaint #4921856
Complaint Overview
Complaint ID: 4921856
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Florida
ZIP Code: 34232
Date Received: 2021-11-17T12:00:00-05:00
Date Sent to Company: 2021-11-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Made a payment on Wells Fargo credit card which showing as posted on WF site as XX/XX/XXXX. As of XX/XX/XXXX payment still does not reflect in available credit line. Made another payment that is showing on their site as received on XX/XX/XXXX. Was not not included in available credit until XXXX First payment was for {$10000.00} There was absolutely zero discourse during the payment process ( have screen shots ) that hold on an electronic payment can be up to 15 days. There is a warning that it can take up to 4 days to fully process the payment. The only solution they offered is to provide them copy of the bank statement showing that payment cleared our account. Both payments were made electronically. How is that possible that one of the largest bank in the US is not capable of knowing whether they got funds thru an ACH??? Our account information is a private matter. Wells Fargo has no need to request it since ACH was used. It is not the only card we have, but it is first time we are having that kind of problem. Having to verify an electronic payment that came from another major US bank in order to release an access to the credit line.
Frequently Asked Questions
What is Complaint #4921856 about?
Complaint #4921856 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-11-17T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.