Debt collection -- False statements or representation -- Complaint #4916869
Complaint Overview
Complaint ID: 4916869
Company: Capital Management Services, LP
Product: Debt collection
Sub-Product: Credit card debt
Issue: False statements or representation
Sub-Issue: Impersonated attorney, law enforcement, or government official
State: Colorado
ZIP Code: 80222
Date Received: 2021-11-16T12:00:00-05:00
Date Sent to Company: 2021-11-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Received a letter in the mail for Collections on a checking account. Debt to be collected was valid, however they are impersonating another collections agency. Capital Management Services is the correct agency, scammers also say they are Capital Management Services. They even have the same address. Contacted my bank for the valid collections company phone number. When I spoke to the correct collectors I asked plenty of questions to verify the letter I received was not directly from them. The website listed on the letter is XXXX When I went to this page it stood out immediately as fraudulent. Capital Management actual website for collection payments is XXXX. It looks much more legitimate. Phone numbers were different between the two as well. The letter stated XXXX, Capital Managements actual number is XXXX. The letter also used a similar logo, but not the exact same as the actual Capital Management Logo. I believe that most people will try and pay online or over the phone, so it would be easy for these scammers to take payments. They also have access to personal information somehow to make it somewhat believable. If I hadn't questioned the validity of either, I may have not paid the right collector and lost almost {$100.00}.
Frequently Asked Questions
What is Complaint #4916869 about?
Complaint #4916869 was filed against Capital Management Services, LP regarding Debt collection specifically about False statements or representation. It was received by the CFPB on 2021-11-16T12:00:00-05:00.
How did Capital Management Services, LP respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Capital Management Services, LP?
Yes, visit the Capital Management Services, LP company profile at readthecomplaint.com/company/capital-management-services-lp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.