Checking or savings account -- Closing an account -- Complaint #4914208
Complaint Overview
Complaint ID: 4914208
Company: Huntington National Bank, The
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Can't close your account
State: Florida
ZIP Code: XXXXX
Date Received: 2021-11-15T12:00:00-05:00
Date Sent to Company: 2021-11-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Hello. My XXXX year old mother died this XXXX past. XXXX of XXXX, who cared for her in her final years, forwards her mail to me. Along have come statements for two distinct XXXX XXXX XXXX XXXX accounts, one with a balance of $ XXXX and the other, $ XXXX. I mailed a letter, a notarized death certificate, a copy of my birth certificate, a statement copy, and a copy of a check my Mom made out to me. In return I received a letter acknowledging these contents and saying the XXXX XXXX manager had ownership of the process. But after a month I had heard nothing, and the phone number provided is never answered, with no voicemail option. So I wrote TCF again and received a completely non-sequitur letter in response. At this point I suspect TCF is delaying the process till the accounts can be declared abandoned, and the funds absorbed by the bank. I have no idea who my Mom may have named as POD and I have no issue with whomever it is. But new statements show that TCF is still charging the account fees, even though they have acknowledged my Mom 's death in writing. And so TCF can not be trusted. I am hoping there is a CFPB process that will require TCF Bank to show they have exerted due diligence in getting the money where it belongs. Thanks.
Frequently Asked Questions
What is Complaint #4914208 about?
Complaint #4914208 was filed against Huntington National Bank, The regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2021-11-15T12:00:00-05:00.
How did Huntington National Bank, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Huntington National Bank, The?
Yes, visit the Huntington National Bank, The company profile at readthecomplaint.com/company/huntington-national-bank-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.