Debt collection -- Took or threatened to take negative or legal action -- Complaint #4913970
Complaint Overview
Complaint ID: 4913970
Company: Aspen National Financial, INC.
Product: Debt collection
Sub-Product: Other debt
Issue: Took or threatened to take negative or legal action
Sub-Issue: Threatened or suggested your credit would be damaged
State: Kentucky
ZIP Code: 420XX
Date Received: 2021-11-15T12:00:00-05:00
Date Sent to Company: 2021-11-15T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We have been contacting XXXX XXXX at XXXX, for several months, requesting the termination of our membership. Weve owned this for over 10 years now and it has not benefited us in any way. Weve poured thousands of dollars into XXXX XXXX at XXXX because we were told that travel would be made easy and affordable, but it hasnt panned out that way whatsoever. The fees have steadily increased, but the improvement of services and quality has been very minimal. In the midst of us requesting the termination of our membership they sent our account to a collection agency, Aspen National Collections. Dealing with a collection agency is something unprecedented to us and it was very, very upsetting to receive such a notice. Weve paid XXXX XXXX at XXXX dutifully for years and their disregard for long standing members is abhorrent! We do a lot of business that involves our credit, so having it tarnished is unacceptable. We never agreed to work with a collection agency. This matter needs to be resolved directly through XXXX XXXX at XXXX. Any offer of mediation is unacceptable and we expect a prompt response from XXXX XXXX at XXXX with options to fulfill our request of termination.
Frequently Asked Questions
What is Complaint #4913970 about?
Complaint #4913970 was filed against Aspen National Financial, INC. regarding Debt collection specifically about Took or threatened to take negative or legal action. It was received by the CFPB on 2021-11-15T12:00:00-05:00.
How did Aspen National Financial, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Aspen National Financial, INC.?
Yes, visit the Aspen National Financial, INC. company profile at readthecomplaint.com/company/aspen-national-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.