Mortgage -- Trouble during payment process -- Complaint #4912159
Complaint Overview
Complaint ID: 4912159
Company: Money Source, INC., The
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
State: Florida
ZIP Code: 33458
Date Received: 2021-11-15T12:00:00-05:00
Date Sent to Company: 2021-11-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CO XXXX The Money Source Customer Care Department XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, CT XXXX To whom it may concern : XX/XX/2021 my monthly mortgage payment of {$4800.00} for XX/XX/2021 was paid to XXXX XXXX XXXX through the bill payment service of my bank XXXX XXXX XXXX XXXX. XX/XX/2021 I was notified in writing that the servicing of my mortgage would change from XXXX XXXX XXXX to The Money Source effective XX/XX/2021. XX/XX/2021 my monthly mortgage payment of {$4800.00} for XX/XX/2021 was paid to The Money Source through the bill payment service of my bank XXXX XXXX XXXX XXXX. I contacted The Money Source on XX/XX/2021 to verify that they would pay my real estate taxes from my escrow account. I was told that the taxes would be paid. XX/XX/2021 I received a letter from The Money Source stating that my mortgage was one month past due, and threatening to impugn my credit rating. I contacted The Money Source again the week of XX/XX/2021 to try and resolve the claim that I was delinquent. I spoke to XXXX XXXX, she wouldnt give her full name to me, and I told her that I was not past due, and I had proof the bill was paid. I sent XXXX my bank statement that shows both the XXXX payment to XXXX and the XXXX payment to the Money Source being made. XXXX promised to get back to me, but as of this letters writing she has not contacted me. On XX/XX/2021 I received another letter from the Money Source, dated XX/XX/2021 again accusing me of being delinquent and stating that I had to dispute the validity of this debt against my property or it would be considered valid in 30 days. I officially notified both XXXX XXXX XXXX and The Money Source that I dispute the debt and again explaining that sequence of events, and that I had sent them proof of payment. I did this via registered mail, return receipt requested.
Frequently Asked Questions
What is Complaint #4912159 about?
Complaint #4912159 was filed against Money Source, INC., The regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2021-11-15T12:00:00-05:00.
How did Money Source, INC., The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Money Source, INC., The?
Yes, visit the Money Source, INC., The company profile at readthecomplaint.com/company/money-source-inc-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.