Debt collection -- Attempts to collect debt not owed -- Complaint #4910278
Complaint Overview
Complaint ID: 4910278
Company: Ally Financial INC.
Product: Debt collection
Sub-Product: I do not know
Issue: Attempts to collect debt not owed
Sub-Issue: Debt was result of identity theft
State: New Jersey
ZIP Code: 08816
Date Received: 2021-11-14T12:00:00-05:00
Date Sent to Company: 2021-11-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called Ally Bank to report identity theft. An overwithdrawn amount was sent to collections that I did not know about. I have been trying to dispute with Ally Bank debit for my checking account and had no chance to dispute it with the collections agency because I had no idea it existed. Someone tried to cash checks in my name. Overwithdrawn by XXXX and sent to collections.
Frequently Asked Questions
What is Complaint #4910278 about?
Complaint #4910278 was filed against Ally Financial INC. regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2021-11-14T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.