Credit card or prepaid card -- Problem when making payments -- Complaint #4907891
Complaint Overview
Complaint ID: 4907891
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Indiana
ZIP Code: 470XX
Date Received: 2021-11-13T12:00:00-05:00
Date Sent to Company: 2021-11-13T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Every month its the same story with Capital One. I goto the one click that is sent via email and it doesnt work. I try for a few days to go online, it lets me see my account, etc but not make payments. On the last day due this past month in XXXX of XX/XX/XXXX it took me two days of going online in between working and life to get the payment to pop up/the box that allows me to make a payment. It then stalled and timed out, then shut down. I called the next day and made a payment over the phone as I was at work, I work graveyard at the XXXX department. So I sleep during the day and then am at work by XXXX XXXX. I need the payment processing to work due to my schedule. This has happened a few times, I have to call which takes about an hour by the time you sit on hold, etc .... and that is time I dont have with my sleep and shift schedule. They have credited my account before but would not this last time charging me XXXX $! That needs to be reversed. Also, I want to know why this is an issue, but surfing my account with all other items like account summary works?
Frequently Asked Questions
What is Complaint #4907891 about?
Complaint #4907891 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-11-13T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.