Mortgage -- Closing on a mortgage -- Complaint #4901325
Complaint Overview
Complaint ID: 4901325
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
State: Illinois
ZIP Code: 60188
Date Received: 2021-11-11T12:00:00-05:00
Date Sent to Company: 2021-11-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I BORROWED FROM XXXX XXXX ON XX/XX/21 ( LOAN CLOSING DATE ) AND I REFINANCED ON XX/XX/21 WITH XXXX XXXX XXXX. AS A RESULT, PAYOFF WAS RECEIVED FROM XXXX AND PAID OFF THIS LOAN. HOWEVER, XXXX TRANSFER THIS LOAN TO PHH MORTGAGE SOMETIME IN XXXX. I AM RECEIVING COLLECTION /FORCLOSURE LETTERS/CALLS FROM PHH SINCE THAN . I CONTACTED XXXXPHH SEVERAL TIMES AND PROVIDED EVIDANCE THAT IT HAS BEEN PAID OFF. I CONTACTED TITLE COMPANY AS WELL TO SEE IF THEY CAN DO SOMETHING ABOUT IT BUT I AM GETTING NO WHERE. I AM PAYING MY MORTGAGE ON TIME TO XXXX SINCE XX/XX/21.
Frequently Asked Questions
What is Complaint #4901325 about?
Complaint #4901325 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2021-11-11T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.