Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #4900423
Complaint Overview
Complaint ID: 4900423
Company: Wyndham Capital Mortgage, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Oregon
ZIP Code: 97402
Date Received: 2021-11-11T12:00:00-05:00
Date Sent to Company: 2021-11-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Wyndham Mortgage quoted me a 3.25 % interest rate, based on specific loan details ( included in attachment ). Based on that quote, I submitted an application, allowing my credit to be pulled. The Loan Estimate given to me showed a rate of 4.875 %. This is an inexcusably large difference. There is no ( appropriate ) overlay that should allow for that large of a swing. Further, when I went through the quote process again, three times, to document the process and quotes, the rate changed just minutes apart, using the same exact info. The attachment shows a rate of 3.5 % due to printing the process three days later after my initial quote.
Frequently Asked Questions
What is Complaint #4900423 about?
Complaint #4900423 was filed against Wyndham Capital Mortgage, INC. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2021-11-11T12:00:00-05:00.
How did Wyndham Capital Mortgage, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wyndham Capital Mortgage, INC.?
Yes, visit the Wyndham Capital Mortgage, INC. company profile at readthecomplaint.com/company/wyndham-capital-mortgage-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.