Checking or savings account -- Managing an account -- Complaint #4888389
Complaint Overview
Complaint ID: 4888389
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Indiana
ZIP Code: 46226
Date Received: 2021-11-08T12:00:00-05:00
Date Sent to Company: 2021-11-08T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In mid XX/XX/XXXX I had somebody try to cash XXXX checks on my account which was a fraud, when I learned of these transactions I went to my PNC Bank in person they informed me that my account had been compromised so they could open me a new account an transfer my balance of {$21000.00} to my new account and close my old account I agreed. The balance of {$21000.00} from my old account they closed was never transferred into my new account. Then within XXXX week someone tried to commit fraud on new account, I went to PNC Bank to notify them and to see what & why this kept happening to my accounts considering no one had access to any of my account information an I also specified to the bank not to do any ACH from my account for any reason unless I authorize it. So they closed my account for the second time an opened me another account for the third time. My {$21000.00} was still not put in my account & they also processed XXXX ACH transactions on my account on XX/XX/XXXX. XX/XX/XXXX - {$2200.00}, XX/XX/XXXX - {$3100.00}, XX/XX/XXXX - {$4800.00} XX/XX/XXXX - {$6300.00}, XX/XX/XXXX - {$7200.00} Total : {$23000.00} From XX/XX/XXXX ( to ) XX/XX/XXXX my account is missing {$44000.00} an when I recently went in to the PNC Bank an spoke to the manager there XXXX XXXX only thing they would tell me is there's nothing they can do, I can't receive my money back, and it was my fault because I should have checked my account daily.
Frequently Asked Questions
What is Complaint #4888389 about?
Complaint #4888389 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-11-08T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.