Checking or savings account -- Managing an account -- Complaint #4884990
Complaint Overview
Complaint ID: 4884990
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Banking errors
State: Delaware
ZIP Code: 19713
Date Received: 2021-11-07T12:00:00-05:00
Date Sent to Company: 2021-11-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hi, For many years, I've had both a checking account at XXXX XXXX and a savings account WellsFargo bank. On XX/XX/XXXX I opened a brand new checking Acct ( XXXX ) at the XXXX website, and on XX/XX/XXXX I moved {$5000.00} from my XXXX checking acct into this new WellsFargo acct [ this transfer was successful ]. On XX/XX/XXXX XXXX I received an email from WellsFargo that said : " Don't wait, finish your application for Wells Fargo Everyday Checking... Take a moment now to complete your application ''. So I followed the hyperlink in the email, I answered the series of questions their webpage asked me, [ in response to 1 of the questions, I said to transfer {$100.00} from the XXXX acct as the initial deposit ] and then I was given a 2nd checking account number ( XXXX ) which I never wanted. On the morning of XX/XX/XXXX I called WellsFargo telephone support and told them that I only wanted 1 WellsFargo checking acct ( not 2 ). They said that we could close the 2nd acct immediately and the {$100.00} transfer [ for initial deposit ] would not be processed. On the morning of XX/XX/XXXX I logged into the XXXX website, and I could see that {$100.00} was taken out of that XXXX checking acct as " WELLS FARGO ONL ACHFUNDING '' but when I logged into WellsFargo.com the {$100.00} never appears in any of my WellsFargo accounts. I have called WellsFargo customer service multiple times about this lost {$100.00} transfer. They deny that WellsFargo ever received the {$100.00} transfer, and they tell me to call XXXX XXXX to resolve the problem. They also said that any transfer going into a closed account would have been automatically sent back to wherever it came from [ but that never happened ]. I have called XXXX bank telephone support multiple times about this lost {$100.00} transfer. They insist that the {$100.00} transfer to WellsFargo was successful. They say that since WellsFargo bank initiated the transfer, I would need to call WellsFargo to try to get this problem corrected.
Frequently Asked Questions
What is Complaint #4884990 about?
Complaint #4884990 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-11-07T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.