Credit card or prepaid card -- Advertising and marketing, including promotional offers -- Complaint #4884222
Complaint Overview
Complaint ID: 4884222
Company: American Express Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Advertising and marketing, including promotional offers
Sub-Issue: Didn't receive advertised or promotional terms
State: Colorado
ZIP Code: 80122
Date Received: 2021-11-06T12:00:00-05:00
Date Sent to Company: 2021-11-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
During the process im buying a plane ticket on XXXX, I was presenting an offer to apply for a XXXX American Express business and receive {$200.00} credit towards my fare. I applied and my application was approve and then I was to be presented with the new credit card number in order to purchase my ticket. The link that was supposed to show me the credit card number did not work so I called American Express to try to get the number to complete my transaction. I was told they were unable to give me the number but that I could charge it to a different American Express business credit card and they could transfer it to the correct card once I had the number when the physical card was delivered to me. That card arrived today but when I called to initiate the transfer as Id been directed, I was told Amex never does this and they would not help me. I am now out {$200.00} and feel that I was tricked into getting a credit card that did not deliver on the promotion. I have since canceled the card and would like remedy for this.
Frequently Asked Questions
What is Complaint #4884222 about?
Complaint #4884222 was filed against American Express Company regarding Credit card or prepaid card specifically about Advertising and marketing, including promotional offers. It was received by the CFPB on 2021-11-06T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.