Credit card or prepaid card -- Trouble using your card -- Complaint #4870160
Complaint Overview
Complaint ID: 4870160
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: Tennessee
ZIP Code: 385XX
Date Received: 2021-11-02T12:00:00-05:00
Date Sent to Company: 2021-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a payment to my Capital One credit card on XX/XX/2021 and am being told on XX/XX/2021 that although the funds have come from my verified checking account ( I did a 3 way call with Capital One and my bank to verify my bank account approximately 1 week prior to making the payment ) - And Capital One is in receipt of the payment, theyve placed the payment on hold for 26 days. Almost 1 month on hold for a {$50.00} payment. Capital One refuses to make my funds available to me, but subsequent payments from the same account have been made available. Capital One is unable to increase my credit limit due to my account being too new, but offer no other solution to make my available credit reflect the amount of payments that have been made.
Frequently Asked Questions
What is Complaint #4870160 about?
Complaint #4870160 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2021-11-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.