Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4868471
Complaint Overview
Complaint ID: 4868471
Company: Western Union Company, The
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Money was not available when promised
State: Florida
ZIP Code: 320XX
Date Received: 2021-11-02T12:00:00-05:00
Date Sent to Company: 2021-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
western union : - XXXX recording date : - XX/XX/2021 amount in USD : - XXXX amount and currency to be delivered : XXXX rupees I have sent this money to XXXX to my family member bank account he never received the money till today i have tried to contact western union several times and they are saying that i have to ask that XXXX XXXX how can i ask them i have did this transfer with western union so i have to ask them from last 2 months they never helped me to get my refund back or to make money available to the receiver they are keep on sending email to the XXXX XXXX and the XXXX XXXX is keep on saying that the money is already deposited in the receiver 's account and that6 guy never receive the money
Frequently Asked Questions
What is Complaint #4868471 about?
Complaint #4868471 was filed against Western Union Company, The regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-11-02T12:00:00-05:00.
How did Western Union Company, The respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Western Union Company, The?
Yes, visit the Western Union Company, The company profile at readthecomplaint.com/company/western-union-company-the to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.