Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4865466
Complaint Overview
Complaint ID: 4865466
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with balance transfer
State: New Jersey
ZIP Code: 071XX
Date Received: 2021-11-01T12:00:00-05:00
Date Sent to Company: 2021-11-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a balance transfer of {$5000.00} on XX/XX/XXXX with a promotional rate of XXXX which expires on XXXX XXXX. On XX/XX/2021, I made a purchase of {$5500.00}. On XX/XX/2021, I made a payment of {$5000.00}. The minimum payment was {$56.00}. The overpayment was applied to the balance with the lower interest rate. {$4900.00} should had been applied to the balance with the higher interest rate. I am now paying 18 % on a balance and my promotional rate balance is XXXX.
Frequently Asked Questions
What is Complaint #4865466 about?
Complaint #4865466 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-11-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.