Checking or savings account -- Managing an account -- Complaint #4858399
Complaint Overview
Complaint ID: 4858399
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: CD (Certificate of Deposit)
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Pennsylvania
ZIP Code: 183XX
Date Received: 2021-10-29T12:00:00-05:00
Date Sent to Company: 2021-10-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
This is a matter regarding Capital One. In 2008, I purchased several XXXX XXXX XXXX at XXXXXXXX XXXX which was subsequently absorbed by Capital One. Recently this year, I discovered two of the XXXX 's in my safe that had not been cashed. When I went to cash them, I was informed that the monies from the XXXX 's had been placed into my bank account once Capital XXXXne became responsible for them. It must be noted that this process occurred over 12 years age. When I requested documentation and evidence regarding this matter, Capital One stated that after 7 years, they are not responsible to maintain records on accounts. With that being said, how was Capital One able to have records about monies being transferred from the XXXX 's to any other account. Clearly, their response is contrived. They dropped the ball. They are trying to steal {$17000.00} plus interest from me. I have the the XXXX XXXX 's. In order for them to be cashed, I would have to endorse the back of them and give them to the bank clerk for processing. Capital One even denied that was the process which by the way, was the manner in which I cashed all of the others. In addition, Capital One created a financial hardship for me with their mishandling of {$30000.00} that I had deposited by sending the money to an Unclaimed agency. The money was in Bank Checks which I later was informed had a 5 year life. Capital One has been negligent in explaining their policies and time frames for XXXX 's and Bank Checks. And, in this case, they are trying to cover their tracks by claiming they have no records to verify their claims of what happened to the XXXX funds..
Frequently Asked Questions
What is Complaint #4858399 about?
Complaint #4858399 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.