Credit card or prepaid card -- Getting a credit card -- Complaint #4857312
Complaint Overview
Complaint ID: 4857312
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Getting a credit card
Sub-Issue: Card opened as result of identity theft or fraud
State: Arizona
ZIP Code: 85202
Date Received: 2021-10-29T12:00:00-05:00
Date Sent to Company: 2021-10-29T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I received both a letter and a personal phone call from Capital One requesting additional personal information on an application for a new credit card. I called them at XXXX and spoke to a customer service rep who said his name was XXXX. I told him I wanted to have the person who submitted the application investigated for fraud. He told me that Capital One could not help me. He said I needed to file a complaint with the police. He acknowledged that Capital One had all of the information provided by the person who requested the card, but he said they couldn't do anything about the potential fraud. This is unacceptable. I hope that your agency can make it more difficult for fraudsters to get away unpunished for id theft. Date : XX/XX/2021 XXXX # XXXX Thank you.
Frequently Asked Questions
What is Complaint #4857312 about?
Complaint #4857312 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Getting a credit card. It was received by the CFPB on 2021-10-29T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.