Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4854989
Complaint Overview
Complaint ID: 4854989
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Nebraska
ZIP Code: 68005
Date Received: 2021-10-28T12:00:00-05:00
Date Sent to Company: 2021-10-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have tried endlessly to report this fraud to Kohls and they dont do anything. They state they will file fraud reports and then just tell me its not fraud. I have not made purchases on this account and they closed my account and they are reporting it as delinquent and adding late fees and now they are saying there are two accounts. The Fraud Department wont speak with me and no one helps get this resolved as what it truly is FRAUDULENT CHARGES. They are now charging past due balances. I dont have any documents to provide and I am at a loss on this and so frustrated. They transfer me multiple times and they are reporting me delinquent on an account that I did not make purchases on. I finally got this much from them on one call and when I questioned things I was then put on hold and hung up on. Account Balance : {$300.00} XXXX : {$120.00} XX/XX/XXXX : {$46.00} Purchase : {$80.00} Late Fees I was transferred at least five times every time I call them. And then they just put me on hold and then hang up. Please help me anyway you can just want this balance to XXXX and never deal with them ever again.
Frequently Asked Questions
What is Complaint #4854989 about?
Complaint #4854989 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-10-28T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.