Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #4853061
Complaint Overview
Complaint ID: 4853061
Company: Mortgage Research Center, LLC
Product: Mortgage
Sub-Product: VA mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
State: Kentucky
ZIP Code: 410XX
Date Received: 2021-10-28T12:00:00-05:00
Date Sent to Company: 2021-10-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Loan officer and underwriter refuse to answer emails sent out during the refinance process, send pushy texts and play games with underwriting. The only priority is their commission and when they aren't able to get what they want, they sabotage the process. After I complained to their Veterans United `` advocacy team '', the loan officer emailed and demanded more money to continue the loan process. Instead of assisting, VU causes additional problems. While they come up with additional underwriting requirements 8+ weeks later, the closing date keeps changing and I go without the equity money needed, while I accrue damages. I have attached email screen shots from XX/XX/XXXX, when the process was started, to XX/XX/XXXX when additional underwriting requests were made. I also have an email sent to Ms. XXXX that contained underwriting information, which was never accepted or even acknowledged 3 weeks later.
Frequently Asked Questions
What is Complaint #4853061 about?
Complaint #4853061 was filed against Mortgage Research Center, LLC regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2021-10-28T12:00:00-05:00.
How did Mortgage Research Center, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mortgage Research Center, LLC?
Yes, visit the Mortgage Research Center, LLC company profile at readthecomplaint.com/company/mortgage-research-center-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.