Payday loan, title loan, or personal loan -- Received a loan you didn't apply for -- Complaint #4851950
Complaint Overview
Complaint ID: 4851950
Company: Populus Financial Group, INC. (F/K/A Ace Cash Express)
Product: Payday loan, title loan, or personal loan
Sub-Product: Payday loan
Issue: Received a loan you didn't apply for
State: Texas
ZIP Code: 75087
Date Received: 2021-10-27T12:00:00-05:00
Date Sent to Company: 2021-10-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received a call from a lady who claimed to be a representative with Ace Cash Express. She asked me for my social security number over the phone to pull up my account. I do not have an account with Ace Cash Express. And I believe this caller was attempting to steal my identity and SSN. She may have done this with other innocent people. The phone number is ( XXXX ) XXXX. The lady said her name was XXXX. I received the call at XXXX XXXX on XX/XX/2021. She left a message on my phone, which I will attempt to upload.
Frequently Asked Questions
What is Complaint #4851950 about?
Complaint #4851950 was filed against Populus Financial Group, INC. (F/K/A Ace Cash Express) regarding Payday loan, title loan, or personal loan specifically about Received a loan you didn't apply for. It was received by the CFPB on 2021-10-27T12:00:00-05:00.
How did Populus Financial Group, INC. (F/K/A Ace Cash Express) respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, or personal loan) and describe your issue in detail.
Can I see other complaints against Populus Financial Group, INC. (F/K/A Ace Cash Express)?
Yes, visit the Populus Financial Group, INC. (F/K/A Ace Cash Express) company profile at readthecomplaint.com/company/populus-financial-group-inc-f-k-a-ace-cash-express to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.