Money transfer, virtual currency, or money service -- Money was not available when promised -- Complaint #4851825
Complaint Overview
Complaint ID: 4851825
Company: Blockchain.Com, INC.
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Money was not available when promised
ZIP Code: XXXXX
Date Received: 2021-10-27T12:00:00-05:00
Date Sent to Company: 2021-11-09T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
blockchain.com locked my account and doesn't let me use my cryptocurrencies, doesn't have the option to send algorand to private account, so I don't use my coins
Frequently Asked Questions
What is Complaint #4851825 about?
Complaint #4851825 was filed against Blockchain.Com, INC. regarding Money transfer, virtual currency, or money service specifically about Money was not available when promised. It was received by the CFPB on 2021-10-27T12:00:00-05:00.
How did Blockchain.Com, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Blockchain.Com, INC.?
Yes, visit the Blockchain.Com, INC. company profile at readthecomplaint.com/company/blockchain-com-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.