Debt collection -- Attempts to collect debt not owed -- Complaint #4843193
Complaint Overview
Complaint ID: 4843193
Company: Navy Federal Credit Union
Product: Debt collection
Sub-Product: Credit card debt
Issue: Attempts to collect debt not owed
Sub-Issue: Debt is not yours
State: Pennsylvania
ZIP Code: 15001
Date Received: 2021-10-25T12:00:00-05:00
Date Sent to Company: 2021-10-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I spoke with XXXX on XX/XX/XXXX who refused to give me his ID number. He was advised that i refused to pay an alleged debt. He told me the debt is mine because he can see the balance owed/due and the last time it was paid. I advised that i am disputing the alleged. The company updated the status on their website to say this is not an attempt to collect a debt however on XX/XX/XXXX they removed {$390.00} from my checking account without my permission.
Frequently Asked Questions
What is Complaint #4843193 about?
Complaint #4843193 was filed against Navy Federal Credit Union regarding Debt collection specifically about Attempts to collect debt not owed. It was received by the CFPB on 2021-10-25T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.