Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4839344
Complaint Overview
Complaint ID: 4839344
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Georgia
ZIP Code: 30005
Date Received: 2021-10-24T12:00:00-05:00
Date Sent to Company: 2021-10-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX I received the wire details from the lender for the closure on a property I was buying in XXXX FL. On XX/XX/XXXX I went to Wells Fargo XXXX XXXX in XXXX GA XXXX and I initiated the wire with the bank details I received on the email. The manager of the branch is the XXXXne who did the wire, she didnt confirm the bank details or account. Two hours later the secretary of the real state lawyer called me asking about the wire transfer, at that time I realized my email account was hacked. I contacted the manager of the WF bank and she initiated a recall process. Due to the long holiday the fund seated in the account but they were not refunded. The following Monday the manager of the bank contacted me with the information that the XXXX bank the recipient bank acknowledge the wire as fraud because of a name discrepancy. I was suppose to be credited back with all the money in 7-10 business days since the funds were on hold. By XX/XX/XXXX the money departed the XXXX and the fraudster was able to close the bank account. The Criminal investigation of the XXXX XXXX XXXX confirmed the details of the person who opened the account which it was different to the one I intended to sent the wire and with all the details and clear proofs the XXXX bank still released the funds. I am being trying to recover the money and both bank are liable. The Wells Fargo bank FAILED to verify the bank details before sending the wire transfer, and the XXXX bank released the fund and lift the hold to an account that it was mark as fraudulent. The Wells Fargo as my bank is responsible for protecting my rights as a consumer and they should be liable to refund the money to me and charge the XXXX for the mistake, the XXXX is ignoring this crime because I am not their customer and the Wells Fargo is leaving me unprotected, with this report I am here to request Wells Fargo to protect my rights, stand for me for this crime that took a place over 18 months and recover the money that the bank shouldve not allow to depart the account after the mistake of the branch manager. I have all legal documents including, police reports and investigation results showing the mistake of both banks, the XXXX bank did opened and allowed a fraudster to opene an account and relsewd the funds that were on hold marked as with fraud alert, but the Wells Fargo failed in verifying details with the XXXX bank before allowing the wire transfer to take place and did not stop the funds in time to be transferred to XXXX.
Frequently Asked Questions
What is Complaint #4839344 about?
Complaint #4839344 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-10-24T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.