Money transfer, virtual currency, or money service -- Other service problem -- Complaint #4838897
Complaint Overview
Complaint ID: 4838897
Company: Winklevoss Exchange LLC
Product: Money transfer, virtual currency, or money service
Sub-Product: Virtual currency
Issue: Other service problem
State: Texas
ZIP Code: 75287
Date Received: 2021-10-24T12:00:00-05:00
Date Sent to Company: 2021-10-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Reported a weird looking transaction, which I corrected right away. A " One-Time '' sell which stated " per XXXX '', I've never seen such a thing and that type of order isn't listed anywhere in the terms or website. Reported it as strange, and inquired about its origin. Pretty straight forward, supplied the requested information and have since been frozen out of the account ( Frozen since XX/XX/2021 ). Called, no people. Email, little or rare response. The most frustrating experience I've had with any company that handles money. Been with them 4 years will not make it to 5.
Frequently Asked Questions
What is Complaint #4838897 about?
Complaint #4838897 was filed against Winklevoss Exchange LLC regarding Money transfer, virtual currency, or money service specifically about Other service problem. It was received by the CFPB on 2021-10-24T12:00:00-05:00.
How did Winklevoss Exchange LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Winklevoss Exchange LLC?
Yes, visit the Winklevoss Exchange LLC company profile at readthecomplaint.com/company/winklevoss-exchange-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.