Mortgage -- Struggling to pay mortgage -- Complaint #4836175
Complaint Overview
Complaint ID: 4836175
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: California
ZIP Code: 92630
Date Received: 2021-10-22T12:00:00-05:00
Date Sent to Company: 2021-10-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was told verbally that my loan is eligible to receive mortgage assistance but the servicer is stating that this investor doesn't award mortgage assistance at all. I have supplied 2 offers but due to XXXX I became very ill. I have asked for either of the 2 offers that are telling me that they have no record of the approvals I have submitted them as evidence. The stated that the XXXX does not qualify, All I ask is that they modify the loan and keep me in my house.
Frequently Asked Questions
What is Complaint #4836175 about?
Complaint #4836175 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-10-22T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.