Money transfer, virtual currency, or money service -- Unauthorized transactions or other transaction problem -- Complaint #4835227
Complaint Overview
Complaint ID: 4835227
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Unauthorized transactions or other transaction problem
State: South Carolina
ZIP Code: 29205
Date Received: 2021-10-22T12:00:00-05:00
Date Sent to Company: 2021-10-22T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/21, I made purchase on the website XXXX and selected PayPal as my payment method. I have several credit cards and one checking account stored with the financial technology company. I have previously selected a credit card as my default method of payment for any transactions ; however, when using the service, the retailer will generally redirect to PayPal to complete the purchase, whereby I am able to ensure the payment method desired is selected. That did not occur through my purchase on XX/XX/21. Instead, PayPal automatically debited my checking account. I contacted PayPal immediately after the purchase was completed ( instead of being routed to the PayPal website upon selection, I was notified that the sale was concluded ) only to be told that " automatic payments '' are permitted with " some '' retailers and that I have to log into my PayPal account and manually search and select different vendors to secure my preferred payment method. Further, authorizing my credit card as my default payment device " [ did ] not [ apply ] to automatic payments. '' I have never before been transparently informed by PayPal of this " automatic payment '' process and am incensed that I DID NOT authorize them to debit my account and have now had to contact my banking institution to ( hopefully ) rectify what is increasingly appearing to be a fraudulent transaction as the seller of the goods through XXXX has not responded to my messages and XXXX is requiring a seven-day waiting period for a cancellation. PayPal, meanwhile, claims no responsibility.
Frequently Asked Questions
What is Complaint #4835227 about?
Complaint #4835227 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Unauthorized transactions or other transaction problem. It was received by the CFPB on 2021-10-22T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.