Credit card or prepaid card -- Closing your account -- Complaint #4832913
Complaint Overview
Complaint ID: 4832913
Company: PNC Bank N.A.
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Can't close your account
State: Alabama
ZIP Code: 35244
Date Received: 2021-10-21T12:00:00-05:00
Date Sent to Company: 2021-10-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I called and was told the account would be closed twice. I filed a CFPB complaint # XXXX and have not received a response within 60 days. I got a statement with a credit balance indicating that the account is still open with a large credit limit for a business that does not exist any longer.
Frequently Asked Questions
What is Complaint #4832913 about?
Complaint #4832913 was filed against PNC Bank N.A. regarding Credit card or prepaid card specifically about Closing your account. It was received by the CFPB on 2021-10-21T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.