Money transfer, virtual currency, or money service -- Wrong amount charged or received -- Complaint #4832681
Complaint Overview
Complaint ID: 4832681
Company: TD Bank US Holding Company
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Wrong amount charged or received
State: New York
ZIP Code: 11358
Date Received: 2021-10-21T12:00:00-05:00
Date Sent to Company: 2021-10-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My Name is XXXX XXXX Phone number is ( XXXX ) XXXX Email is XXXX I sent {$10000.00} usd to XXXX as XXXX dollars it should have been the same amount that was sent received. Instead in XXXX my mother received {$700.00} less than the {$10000.00} that should have been received. I am very upset about this I tried going to the branch at TD bank in XXXX XXXX XXXX, NY. I spoke with the representative she told me she would send an email and call me she did but I was told by her and her manager that they are very sorry there is nothing else they can do about it.
Frequently Asked Questions
What is Complaint #4832681 about?
Complaint #4832681 was filed against TD Bank US Holding Company regarding Money transfer, virtual currency, or money service specifically about Wrong amount charged or received. It was received by the CFPB on 2021-10-21T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.