Checking or savings account -- Managing an account -- Complaint #4829367
Complaint Overview
Complaint ID: 4829367
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 900XX
Date Received: 2021-10-20T12:00:00-05:00
Date Sent to Company: 2021-10-20T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/15, I learned of multiple transactions that were unauthorized and made on my Wells Fargo Checking visa debit card. In total there were 15 transactions for a total of {$7500.00}. Wells Fargo waited until the last day before having to resolve the claim before issuing any provisional credit if not resolved within 10 business days. On the last day, they sent a vague denial without any justification despite the card being issued with Visa XXXX liability protection and in violation of Reg E.
Frequently Asked Questions
What is Complaint #4829367 about?
Complaint #4829367 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-20T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.