Mortgage -- Struggling to pay mortgage -- Complaint #4828859
Complaint Overview
Complaint ID: 4828859
Company: Vanderbilt Mortgage & Finance, INC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
State: North Carolina
ZIP Code: 28625
Date Received: 2021-10-20T12:00:00-05:00
Date Sent to Company: 2021-10-28T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have called Vanderbilt Mortgage several times back in End of XX/XX/XXXX, to ask about maybe getting a forebarence extension. They told me that since my co-hab partner was no longer in the home there was no possibility of me keeping the home because it wasnt affordable to me alone without XXXX income. I ask her several times about working on A payment plan to get caught up, re-finance, and about extending my account that XXXX XXXX and have a XXXX XXXX old son in the home a XXXX XXXX XXXX. I didnt want to lose my home. As usual they were very rude saying I just had a forbearance back in XX/XX/XXXX and that it was just be best for me to sign a deed by of luea and take {$1000.00} and leave the house I. Good standing and just move out in with family and friends. I never agreed to that and asked why I couldnt get my payments lowered to make them more affordable? They saw they were starting the foreclosure process and I was going to have to move one way or the other. Anything you could do to help with this situation would greatly be appreciated. Sincerely XXXX XXXX XXXX
Frequently Asked Questions
What is Complaint #4828859 about?
Complaint #4828859 was filed against Vanderbilt Mortgage & Finance, INC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2021-10-20T12:00:00-05:00.
How did Vanderbilt Mortgage & Finance, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Vanderbilt Mortgage & Finance, INC?
Yes, visit the Vanderbilt Mortgage & Finance, INC company profile at readthecomplaint.com/company/vanderbilt-mortgage-finance-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.