Credit card or prepaid card -- Trouble using your card -- Complaint #4825034
Complaint Overview
Complaint ID: 4825034
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: Ohio
ZIP Code: 43068
Date Received: 2021-10-19T12:00:00-05:00
Date Sent to Company: 2021-10-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I apply for an unsecured credit card in XXXX. I was told to send a deposit for {$200.00} and I sent it, and in XXXX they sent me a credit card. They ask for Documentation as proof of resident so I sent a copy of my Driver 's License and a bank statement that is what they ask for. Then they said they need to do a third-party call to my bank. And they would not activate my card because my Bank does not do the third party. So they stated that I should close the account and they would send me my deposit. I did this to build my credit. This has been horrible and now it's XXXX and I still don't have my deposit. I wrote to the corporate office and no one respond to my letter. This bank is horrible. I am sure I am not the only one that has gone through this. Please help me, no one should ever have to go through this. They sent me statements for a card I can not use. XXXX XXXX
Frequently Asked Questions
What is Complaint #4825034 about?
Complaint #4825034 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Trouble using your card. It was received by the CFPB on 2021-10-19T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.