Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4820328
Complaint Overview
Complaint ID: 4820328
Company: Paypal Holdings, INC
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Texas
ZIP Code: 77036
Date Received: 2021-10-18T12:00:00-05:00
Date Sent to Company: 2021-10-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I made a payment today for a particular item. No problem with making payment. But I thought the item was already paid for via cash back rewards. Because i could be mistake, i tried to see if i could find how/when/where did i spend my cash back rewards. But it was futile. So i contacted PayPal, who controls the paypal rewards. However i was referred to XXXX XXXX who controls the PayPal credit card. They referred me back to PayPay for assistance. They were sending me into a loop. I would like to know how/see the transactions on how I spent/applied cash back rewards for purchases. I mean, without being able to see the activity, like any typical bank statement or cc statement, i may actually be paying twice for a particular item. When I go into the section pertaining to the Cash Rewards, it only provides a remaining balance. And there is no log of transactions that show how the rewards have been spent to date.
Frequently Asked Questions
What is Complaint #4820328 about?
Complaint #4820328 was filed against Paypal Holdings, INC regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-10-18T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.