Checking or savings account -- Opening an account -- Complaint #4817018
Complaint Overview
Complaint ID: 4817018
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Didn't receive terms that were advertised
State: Illinois
ZIP Code: 60008
Date Received: 2021-10-17T12:00:00-05:00
Date Sent to Company: 2021-10-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened my BMO Harris checking account on XX/XX/XXXX. I was to receive a {$500.00} bonus if I met the following criteria : " Get a {$500.00} bonus when you open a new BMO Harris XXXX account and have a cumulative total of {$7500.00} in qualifying direct deposits within 90 days of opening. Bonus is paid approximately 100 days after opening ''. On XX/XX/XXXX a qualifying direct deposit in the amount of {$8000.00} was made to my account. On XX/XX/XXXX, 100 days had been met. I very clearly met the requirements, but it has now been over 110 days since account opening and the {$500.00} bonus has not been paid out. I reached out the BMO Harris through phone and messenger in the app and received the following response. " Upon review, I do not see that the requirements have been met, the tracking window for the promotion ended on XX/XX/XXXX. I did not find at least {$7500.00} in qualifying direct deposits. '' Clearly BMO Harris just does not want to keep it's legal obligation and pay me my {$500.00} bonus.
Frequently Asked Questions
What is Complaint #4817018 about?
Complaint #4817018 was filed against BMO Bank National Association regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2021-10-17T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.