Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4816266
Complaint Overview
Complaint ID: 4816266
Company: TD Bank US Holding Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Pennsylvania
ZIP Code: 19464
Date Received: 2021-10-16T12:00:00-05:00
Date Sent to Company: 2021-10-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I issued a charge dispute with my bank and credit card company, TD Bank. The purchase was a washer/dryer set, purchased on XX/XX/XXXX with XXXX XXXX XXXX XXXX XXXX XXXX PA XXXX Cost was {$1000.00}. The set was installed on XX/XX/XXXX and the dryer did not work. We tried multiple times to resolve with the seller and after the seller stopped returning our calls, and failed to show up for a repair, I filed a dispute with TD Bank on XX/XX/XXXX. I was told by TD Bank I would have a written notice of the dispute in 30 days, and resolution within 90 days. I have received neither. It is important to note I called TD Bank frequently to get updates since the dispute was filed. Since the 90 days was up, I called XX/XX/XXXX and asked to speak with a manager since there was no update and I was promised a return call. I received no return call. I called again XX/XX/XXXX and made the same request. I received a voicemail message on XX/XX/XXXX and I called back same day XX/XX/XXXX and was told the investigator had additional questions. The questions were repeats of the original dispute I filed. It seemed to be a delay tactic or they did not read the dispute records. TD Bank has failed to follow dispute settlement procedures provided by the Fair Credit Billing Act ( FCBA ) and I want resolution. Thank you.
Frequently Asked Questions
What is Complaint #4816266 about?
Complaint #4816266 was filed against TD Bank US Holding Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-10-16T12:00:00-05:00.
How did TD Bank US Holding Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against TD Bank US Holding Company?
Yes, visit the TD Bank US Holding Company company profile at readthecomplaint.com/company/td-bank-us-holding-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.