Credit card or prepaid card -- Problem when making payments -- Complaint #4815616
Complaint Overview
Complaint ID: 4815616
Company: Capital One Financial Corporation
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: New York
ZIP Code: 11385
Date Received: 2021-10-16T12:00:00-05:00
Date Sent to Company: 2021-10-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had issues making payments on the following dates XX/XX/XXXX, XXXX XXXX XXXX, XXXX & XX/XX/XXXX, XX/XX/XXXX, XXXX - XX/XX/XXXX due to payments not going through when I had them on auto-bill. They never notified me of this rejection and gave me these late payments. I can not get a mortgage because of this negative history on this credit card. I reached out to the company and they will not help me with this unfair solution.
Frequently Asked Questions
What is Complaint #4815616 about?
Complaint #4815616 was filed against Capital One Financial Corporation regarding Credit card or prepaid card specifically about Problem when making payments. It was received by the CFPB on 2021-10-16T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.