Credit reporting, credit repair services, or other personal consumer reports -- Problem with a company's investigation into an existing issue -- Complaint #4814822
Complaint Overview
Complaint ID: 4814822
Company: Google Compare Credit Cards INC.
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Other personal consumer report
Issue: Problem with a company's investigation into an existing issue
Sub-Issue: Was not notified of investigation status or results
State: New York
ZIP Code: 11375
Date Received: 2021-10-15T12:00:00-05:00
Date Sent to Company: 2021-10-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My name is XXXX XXXX and I am a senior citizen and I am also on social security. I am a Google email user and the email I am complaining about is XXXX I signed up for email address to use in my XXXX account so as to be receiving verification codes and I have been using the email for more than a year now. Few days ago, google disabled my email address and said they suspected it was used for phishing and they said I can appeal the decision. My email address has never been used for phishing before. So I appealed the decision to have it reenabled and I never heard back from Google. The case number google gave me is [ XXXX ] This has done a lot of damages to me because I used email to link to my Online social security for verification code when I want to log in. I have not been able to access my social security account for now because the code is being sent to my email address. I have over {$4500.00} US dollars in my XXXX account and I can not withdraw because XXXX recently sent a code to my email and asked me to provide the code, but google shut down my email address. There is no way for me to change my email on XXXX because they will first of all send email to the old email that was linked for confirmation before a new email can be added. Also few of the online banks which has no location that I have Account with I can not log in because my email which google XXXX was used for codes too. I am officially writing to Google using this complaint to enable my email address so I can be able to withdraw my funds from social security and XXXX because I have been so frustrated in the past days please. The email I am complaining about is XXXX XXXX
Frequently Asked Questions
What is Complaint #4814822 about?
Complaint #4814822 was filed against Google Compare Credit Cards INC. regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with a company's investigation into an existing issue. It was received by the CFPB on 2021-10-15T12:00:00-05:00.
How did Google Compare Credit Cards INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Google Compare Credit Cards INC.?
Yes, visit the Google Compare Credit Cards INC. company profile at readthecomplaint.com/company/google-compare-credit-cards-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.