Money transfer, virtual currency, or money service -- Managing, opening, or closing your mobile wallet account -- Complaint #4813038
Complaint Overview
Complaint ID: 4813038
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Managing, opening, or closing your mobile wallet account
State: New Jersey
ZIP Code: 07621
Date Received: 2021-10-15T12:00:00-05:00
Date Sent to Company: 2021-10-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently received an e-mail notice informing me that my PayPal account was permanently limited and that I could no longer do business with their service. As per the e-mail, It informed me that I violated something outlined in their Terms of Service ( doesn't mention specifically what it was ) though at no point did I do anything to violate these terms. While reviewing my most recent activity on the account, the latest transaction on the account was payment I sent for an item ( shoes ) from an online seller ( $ XXXXUSD on XX/XX/XXXX ) and a payment I received from XXXX ( a cashback browser extension ) for $ XXXXUSD on XX/XX/XXXX. Besides these two transactions, my account hasn't been used in over a full year. The reference ID for this e-mail was : Ref ID - XXXX
Frequently Asked Questions
What is Complaint #4813038 about?
Complaint #4813038 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Managing, opening, or closing your mobile wallet account. It was received by the CFPB on 2021-10-15T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.