Credit card or prepaid card -- Problem with a purchase shown on your statement -- Complaint #4811050
Complaint Overview
Complaint ID: 4811050
Company: Finco Services INC DBA Current
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Pennsylvania
ZIP Code: 193XX
Date Received: 2021-10-14T12:00:00-05:00
Date Sent to Company: 2021-10-14T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a CURRENT VISA card and there were 2 transactions I was charged for that I know nothing about : 1 ) XXXX charge for {$49.00} on XX/XX/XXXX at XXXX, 2 ) XXXX XXXX for {$7.00} on XX/XX/XXXX at XXXX. I tried to dispute the first charge and was unable to get customer service support, so I blocked the vendor from being used again. After the second charge I was more persistent and finally got customer service to hear about my dispute. In searching through the details, I see there were other attempts made against this account, but I transferred all of the money out. Examples include : 1 ) XXXX at XXXX card was declined by XXXX due to incorrect expiration date 2 ) XXXX at XXXX card was declined by XXXX due to incorrect CVV number 3 ) XX/XX/XXXX at XXXX to XXXX card was declinedbyt Whitepages due to balance 4 ) XX/XX/XXXX at XXXX card was declined by XXXX XXXX due to balance . 6 additional attempts made to this vendor. 5 ) XXXX at XXXX and XXXX at XXXX, 2 additional attempts were made to charge my card for XXXX purchases XXXX A formal dispute was filed with Current on XX/XX/XXXX. My card was cancelled and a new card was mailed to me. On XX/XX/XXXX, I received notice that my disputes were denied. I don't understand how they came to this dedtermination and why I was never contacted during the process to clarify or explain my case. I thought I dkid a good job at explaining the case, but based on the outcome, it seemds ok for CURRENT VISA cardholders to not have protection you would expect,. Thank you.
Frequently Asked Questions
What is Complaint #4811050 about?
Complaint #4811050 was filed against Finco Services INC DBA Current regarding Credit card or prepaid card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2021-10-14T12:00:00-05:00.
How did Finco Services INC DBA Current respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Finco Services INC DBA Current?
Yes, visit the Finco Services INC DBA Current company profile at readthecomplaint.com/company/finco-services-inc-dba-current to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.