Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4798465
Complaint Overview
Complaint ID: 4798465
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: Arizona
ZIP Code: 86442
Date Received: 2021-10-09T12:00:00-05:00
Date Sent to Company: 2021-10-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/2021, I was trying to update my email and address on my PayPal account and called the number listed on its website. When I spoke to first XXXX XXXX and then to a person, who claimed to be a PayPal Account Manager - XXXX XXXX - ID # XXXX at XXXX. XXXX XXXX first asked me to log onto my bank account ( XXXX XXXX ) and XXXX {$490.00} from my checking account to a XXXX to verify my identity. XXXX also asked that I send {$490.00} from my savings account to XXXX XXXX at XXXX to verify the same. The savings account did not go through but the checking account did. XXXX explained that my money was not being sent but was only being used to verify identify and the funds would be back within in my account within 24 hours. Which has not happened. On XX/XX/2021, my wife and I have called several numbers that XXXX and XXXX had provided and they all answer the phone stating they are with PayPal. We also spoke to a XXXX XXXX at XXXX is a Request to receive money on my PayPal account but I am unable to file any type of resolution or dispute with the transaction. I had my wife email PayPal to try to get a resolution. We also spoke with a XXXX who said he was with PayPal dispute center and his ID is XXXX. However, he wanted me to log into another website and when I asked why, he became hostile and hung up the phone. On XX/XX/2021, I have spoken with my bank and have filed a money movement claim, which will take 10 days. I am now filing a claim here because I want to make sure that all my bases are covered and that I am able to get my {$490.00} back.
Frequently Asked Questions
What is Complaint #4798465 about?
Complaint #4798465 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-10-09T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.