Credit card or prepaid card -- Fees or interest -- Complaint #4796492
Complaint Overview
Complaint ID: 4796492
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Texas
ZIP Code: 75074
Date Received: 2021-10-09T12:00:00-05:00
Date Sent to Company: 2021-10-09T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Description of Complaint : This is about a lightly used credit card. I accepted an offer on XX/XX/2020 to transfer {$5700.00} in balances from other credit cards to my wells fargo card ( and pay a {$230.00} fee for doing so ) in exchange for no interest for a year or so. On XX/XX/XXXX, I made a {$3700.00} payment ( no purchases in the mean time ) because we were purchasing a house and I was advised that making this payment would significantly reduce the interest rate on my new home loan. My remaining balance was {$2200.00} with minimum required monthly payment of {$25.00}, which was set up on auto pay from my bank account. I was not aware of the interest charge because the account is set up on auto bill and I was not using the account. Later this summer, my wife inadvertently charged our lawn mowing service to this card. l immediately contacted Wells Fargo to determine the amount of payment I needed to make to continue to avoid interest and they could not tell me. It was then that I discovered they had been charging me interest since I made the large payment in XXXX!!!! I have made payments and they continue to charge me interest. Called several times, keep getting put on hold and hung up on. No one can even tell me why this has happened.
Frequently Asked Questions
What is Complaint #4796492 about?
Complaint #4796492 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Fees or interest. It was received by the CFPB on 2021-10-09T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.