Checking or savings account -- Managing an account -- Complaint #4793991
Complaint Overview
Complaint ID: 4793991
Company: Chime Financial INC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Ohio
ZIP Code: 43231
Date Received: 2021-10-08T12:00:00-05:00
Date Sent to Company: 2021-10-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called Chime for account questions in late XXXX XXXX. When I was connected to an agent he did not confirm my identity prior to providing my account information such as my balance, account number, card number and security code on my card. I expressed concern that my account was not secure and they stated my account was safe. I noticed a few weeks ago my account had changes I did not make or authorize. Most charges would be when I would be working, so I would have been physically unable to make the transactions. Beyond that, some transactions were made hours away from me and even some in another state. I filed a stolen card claim and disputed the transactions. The entire time the dispute team was unprofessional and I had to keep repeating myself multiple times because they were laughing and joking around with a coworker. My dispute has been denied and when I called to appeal this I was told they dont do that and that it was closed and I couldnt do anything about it. Im now missing over {$700.00} and cant get anyone from the company to assist in this situation, including supervisors. I attached emails where Im given confirmation emails of my sent information and those followed up with emails saying they dont have those emails.
Frequently Asked Questions
What is Complaint #4793991 about?
Complaint #4793991 was filed against Chime Financial INC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-08T12:00:00-05:00.
How did Chime Financial INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Chime Financial INC?
Yes, visit the Chime Financial INC company profile at readthecomplaint.com/company/chime-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.