Credit card or prepaid card -- Other features, terms, or problems -- Complaint #4793240
Complaint Overview
Complaint ID: 4793240
Company: Wells Fargo & Company
Product: Credit card or prepaid card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Georgia
ZIP Code: 306XX
Date Received: 2021-10-08T12:00:00-05:00
Date Sent to Company: 2021-10-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
On XX/XX/XXXX, received a letter stating there was a balance transfer of {$2700.00} to XXXX XXXX XXXX, a second letter stating another balance transfer of {$2000.00} to XXXX XXXX XXXX.I called immediately, Wells Fargo cancelled my card and reissued with a new number. I was told the claim would take 15 to 30 days. Called them on XXXX, they said they would open a claim, called on XXXX, told the claim wasn't filed on XXXX promised a letter in 7 to 10 days, called on XXXX now it will take 30 to 45. Told my name or Social # was linked to these two account. Told to check with the two other banks, I have called both XXXX XXXX and XXXX XXXX, they both said that my name and Social # are not linked to these account. Wells Fargo told me to get written proof from these banks. I faxed the request to both bank. Both banks have told me this isn't the way things are handled. I faxed requests to both banks. On XX/XX/XXXX, XXXX XXXX called, we got on a conference call with Wells Fargo to confirm my namer is not linked. Wells Fargo said that they would open another claim. I have a letter, which was emailed to me, dated XXXX, saying a claim was opened and should take 15 to 20 days. On the XXXX phone call Wells Fargo said the claim was denied on XXXX. One person at Wells Fargo said they would open a claim for me, investigate and then just deny it.
Frequently Asked Questions
What is Complaint #4793240 about?
Complaint #4793240 was filed against Wells Fargo & Company regarding Credit card or prepaid card specifically about Other features, terms, or problems. It was received by the CFPB on 2021-10-08T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card or prepaid card) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.