Student loan -- Dealing with your lender or servicer -- Complaint #4793029
Complaint Overview
Complaint ID: 4793029
Company: Navient Solutions, LLC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Don't agree with the fees charged
State: Pennsylvania
ZIP Code: 19115
Date Received: 2021-10-08T12:00:00-05:00
Date Sent to Company: 2021-10-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX I wanted a better career and saw a XXXX XXXX ( XXXX XXXX institution ) advertisement for Diagnostic imaging. I decided to call the XXXX, PA location to obtain more information about the program. I was told to come in speak with an advisor. they would call me multiple times to get my to come in. finally I went, spoke with a recruiter about their XXXX XXXX program as It showed I could make over {$40000.00} a year. At the time I was a mother of 3 and needed change. XXXX XXXX immediately pressured me into enrolling stating they have a XXXX XXXX class starting soon. I was confused because thats not the program I wanted. they told me I had to have XXXX XXXX experience to attend the XXXX XXXX program if not I need to do the medical assistant first then I will be ale to attend the Cardiovascular sonography program, which wasn't even accredited. I was excited for my future as they induce me to enroll. XXXX made numerous false representations regarding the schools ability to place graduates in jobs, the salary I would earn in such jobs, the support it would provide me in securing post-graduate employment, and the transferability of its credits to other programs. It was all false! after graduating in XX/XX/XXXXI was stuck with a heavy XXXX XXXX, could find employement and couldn't use my credits for nothing. this program was a waste of my time and money. As of today I continue to have this burden of a loan in the amount of XXXX attached to me for a diploma that was useless by deception. Now this school has closed and has misrepresented a lot of student and we are left with debt.
Frequently Asked Questions
What is Complaint #4793029 about?
Complaint #4793029 was filed against Navient Solutions, LLC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2021-10-08T12:00:00-05:00.
How did Navient Solutions, LLC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Navient Solutions, LLC.?
Yes, visit the Navient Solutions, LLC. company profile at readthecomplaint.com/company/navient-solutions-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.