Credit reporting, credit repair services, or other personal consumer reports -- Problem with fraud alerts or security freezes -- Complaint #4792342
Complaint Overview
Complaint ID: 4792342
Company: Barclays Bank Delaware
Product: Credit reporting, credit repair services, or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with fraud alerts or security freezes
State: Vermont
ZIP Code: 054XX
Date Received: 2021-10-08T12:00:00-05:00
Date Sent to Company: 2021-10-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
I have had a Barclays Choice privileges visa card for several years now. The last 2 weeks I have been unable to access my account. It keeps coming up can not access for security reasons. I have tried for 2 weeks now to contact their costumer service by phone and e-mail. By phone over 10 hours listening to the same recording please wait for next available agent. I have never over the years had a problem getting through to resolve an issue. I tried to e-mail them 5 days ago and have got no reply. I got an e-mail from them today for my monthly statement. But I can not make a payment if I can not access my account. They may be having some kind of Tech. issues, but it would be nice if they could tell us that.
Frequently Asked Questions
What is Complaint #4792342 about?
Complaint #4792342 was filed against Barclays Bank Delaware regarding Credit reporting, credit repair services, or other personal consumer reports specifically about Problem with fraud alerts or security freezes. It was received by the CFPB on 2021-10-08T12:00:00-05:00.
How did Barclays Bank Delaware respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting, credit repair services, or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Barclays Bank Delaware?
Yes, visit the Barclays Bank Delaware company profile at readthecomplaint.com/company/barclays-bank-delaware to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.