Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #4791960
Complaint Overview
Complaint ID: 4791960
Company: Wells Fargo & Company
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Pennsylvania
ZIP Code: 19023
Date Received: 2021-10-08T12:00:00-05:00
Date Sent to Company: 2021-10-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2021 I received an email from XXXX indicating that there was a charge {$310.00} from XXXX transaction. I was instructed to call. I called the number and spoke to a guy named XXXX Employee number XXXX from XXXX fraud department the phone number XXXX receipt Number : XXXX. Here is the cell phone XXXX. He explained to me that there were other transactions pending from my account. He said that the hackers were able to get into my account and place charges. - The first charge was in the amount of XXXX Which he said that he was able to block the transaction. He informed that there were other charges that were pending. The Second charge was XXXX - Third Charge was XXXX and they would front the XXXX so I would only have to send XXXX I am out of {$2100.00} He explained to me that I would have to send the money through XXXX to the following emails that he provided XXXX and XXXX to try to catch the hackers and remove them from having access to my IP ADDRESS on my phone. XXXX XXXX and XXXX XXXX. He told me to put void transactions in the memo field so the bank will know that it not a valid transaction. I sent 3 transactions through XXXX and it was received. He told me that I would get my money back within 30 min. I was suspicious so I called the bank and filed a fraud complaint. I placed a complaint with the bank asking for a courtesy refund. They declined the request. I filed another complaint to the executive office and they declined my request. I am a single mother and I used all of my money that I had in my account. I have filed a police report, I have filed a complaint with the OCC, CID Cybercrimes, IC3.GOV. I am asking that a bank Wellsfargo that I have entrusted and have been loyal to for 30 years grant me a courtesy.
Frequently Asked Questions
What is Complaint #4791960 about?
Complaint #4791960 was filed against Wells Fargo & Company regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2021-10-08T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.