Debt collection -- Communication tactics -- Complaint #4790036
Complaint Overview
Complaint ID: 4790036
Company: Cl Holdings LLC
Product: Debt collection
Sub-Product: Credit card debt
Issue: Communication tactics
Sub-Issue: Used obscene, profane, or other abusive language
State: Ohio
ZIP Code: 45102
Date Received: 2021-10-07T12:00:00-05:00
Date Sent to Company: 2021-10-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Email to Jefferson Capital attorney : Mr. XXXX, I have been doing my best to pay you guys off and you were professional and courteous. However, I am getting daily calls on maybe a different account or this one. I'm not sure. But my brother was here visiting and answered the phone and I was in the bathroom. Can you please pull the recording and send it to me? Call received XXXX XXXX est on XX/XX/2021 Caller : This is ( he didn't catch the name ) calling on a recorded line. Is this XXXX? My Brother : Yes Caller : This is Jefferson Capital calling about a debt you owe in the amount of $ $ $ $ $ $ ( He can't remember ) I want to know how you are going to pay this? My Brother : Aren't you supposed to verify who you're talking to? Because this is not XXXX. Caller : Well you lied on a recorded line XXXX! XXXX the phone down. Can you please send me a copy of this phone or tell me how I can request a copy of it? Everyone is struggling through the pandemic and I have done my best, but I will not be disrespected like that. What is the remedy for a debt collector that behaves in this manner?
Frequently Asked Questions
What is Complaint #4790036 about?
Complaint #4790036 was filed against Cl Holdings LLC regarding Debt collection specifically about Communication tactics. It was received by the CFPB on 2021-10-07T12:00:00-05:00.
How did Cl Holdings LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt collection) and describe your issue in detail.
Can I see other complaints against Cl Holdings LLC?
Yes, visit the Cl Holdings LLC company profile at readthecomplaint.com/company/cl-holdings-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.