Vehicle loan or lease -- Managing the loan or lease -- Complaint #4785892
Complaint Overview
Complaint ID: 4785892
Company: American Honda Finance CORP
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: California
ZIP Code: XXXXX
Date Received: 2021-10-06T12:00:00-05:00
Date Sent to Company: 2021-10-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I financed my vehicle through American Honda Finance. I am now in the process of moving from Hawaii to the US Mainland ( California ). I need to ship my car to make this move. The state of Hawaii requires that I get authorization from Honda Finance ( as my lienholder ) to ship the vehicle. After waiting for hours on hold with their customer support, they told me I would need to submit insurance documentation ( confirming the vehicle would be insured in transit ) to a specific email address. I provided that documentation. After a week with no response, I called back and waited on hold for several hours. That representative said I need to email a different email address. They are not responding to either email address and I've been unable to get authorization to ship my car. I now may have to sell my car just to be able to move and risk not being able to even get a good price for it after all the time they've wasted. I feel that they have a responsibility as my lender to provide this to me. I've given them everything they asked for and tried numerous times over many different channels to follow up. I don't think they are acting in good faith to service my loan appropriately and feel that I was duped into accepting financing that wouldn't allow me to move with my car.
Frequently Asked Questions
What is Complaint #4785892 about?
Complaint #4785892 was filed against American Honda Finance CORP regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2021-10-06T12:00:00-05:00.
How did American Honda Finance CORP respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against American Honda Finance CORP?
Yes, visit the American Honda Finance CORP company profile at readthecomplaint.com/company/american-honda-finance-corp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.