Checking or savings account -- Managing an account -- Complaint #4785646
Complaint Overview
Complaint ID: 4785646
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Florida
ZIP Code: 34741
Date Received: 2021-10-06T12:00:00-05:00
Date Sent to Company: 2021-10-06T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, the IRS alerted me that they have deposited to my Wells Fargo checking account my {$1200.00} stimulus Direct Payment from the CARES Act. To this day ( XX/XX/XXXX ), I have yet to see my bank credit that amount to my account. After several phone calls to both the IRS and Wells Fargo and no resolution, I contacted US Congressman XXXX XXXX who agreed to call the Treasury and get an update on my behalf. The Congressman sent me a letter that indeed the IRS did send the {$1200.00} to my Wells Fargo checking account, yet my bank statement does not reflect such transaction. I sent so many emails to Wells Fargo and made many phone calls to them, asking them to help me find out what happened to my missing money from the IRS, and all I got is the biggest run-around ever, promising a call-back with a resolution, and no such resolution was delivered to me so far ( more than 1 year after the {$1200.00} was supposed to have been deposited ). I have 2 case numbers from Wells Fargo ( case number : XXXX - and Wells Fargo case number : XXXX from Wells Fargo Case Specialist XXXX XXXX ), but every time I reached out to them for an update on my missing stimulus direct payment, they keep referring me to the IRS. It's like they really don't care and wish I will just forget about it. I have been heavily impacted by Covid, and I am undergoing a lot of health and financial hardships, but Wells Fargo has so far completely ignored my pleas and mental anguish. Wells Fargo have been involved in scamming their clients in the past, and I am sad to say that they are again using the pandemic crisis to scam vulnerable impacted customers of their stimulus payments. It's unfair and I am praying for oversight. They are not above the law!! If any regular citizen is caught stealing {$300.00}, they get charged with felony theft and face serious consequences. Wells Fargo should not be allowed to steal from long-term " valuable customers '' in our darkest hours! Thank you.
Frequently Asked Questions
What is Complaint #4785646 about?
Complaint #4785646 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2021-10-06T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.